Customer Follow-Up

Text customers who owe you, have gone quiet, or bought once and never came back — and greet them on their birthday. Every message starts with their name and your shop.

Sending to: everyone who owes you
Message
Every message starts with Hi <customer name> and names your shop — both are added automatically if you leave them out.
Customer Phone Balance Outstanding Last reminded Pages Message
Sending to: customers who have stopped coming
Message
Every message starts with Hi <customer name> and names your shop — both are added automatically if you leave them out.
Customer Phone Last purchase Quiet for Usual cycle Buys Last reminded Pages Message
Sending to: customers who bought once and never came back
Message
Every message starts with Hi <customer name> and names your shop — both are added automatically if you leave them out.
Customer Phone Bought on Since then They spent Last reminded Pages Message
Sending to: birthdays today
Message
Every message starts with Hi <customer name> and names your shop — both are added automatically if you leave them out. A birthday message that also chases a balance stops being a greeting, so {balance} is offered but not used by default.
Customer Phone They spent Balance Last reminded Pages Message